Once you’ve booked your package online, we won’t make you sign your life away (or take terrible photos for a membership card). Just make sure you get here about 15 mins early, let the team know it’s your first time and they’ll give you the tour.

If you want, you can rent our fluffy bath towels for £1 a day, but feel free to bring your own from home. Sweat towels are provided for free. We’ve got showers, so shampoo and shower gel are sorted too. Don’t worry about bringing locker padlocks either.

Our booking window is 7 days before each class and you can book right up to the very start of a class. We’d recommend booking sooner rather than later though, to avoid disappointment.

We know you’re all busy but please try to get here with 15 mins to spare, letting the studio team know when you arrive. If you’ve not checked in with us 5 minutes before the class starts, your spot might be given away.

Unfortunately once the class has started you will not be able to join because the classes work out as a group. If you’re running super late and don’t think you can attend, please give us a call to let us know.

Sometimes life (or work) gets in the way so you can’t always make every class. You can cancel any class up to 12 hours before the start time of a class. However, if you miss this window you will lose your class credit.

Because our classes are in such high demand, we have a strict cancelation policy. Class credits will be lost for any cancellations made less than 12 hours before a class.

You need to have credit in your account to join our waitlist but you book the class as you normally would and if a spot becomes available, the waitlisted spaces will be allocated on a first come, first serve basis.

Sometimes last minute spots might become available. If you want to pop in and chance your luck, you’ll know 5 minutes before the class starts. Walk-in spaces will be allocated on a first come, first serve basis. The early bird gets the worm, and all that.

We have a water fountain and you can buy our “vegan, gluten-free, zero calorie” water from reception.

Yep, a work-out towel will be waiting for you when you arrive and you can rent our big fluffy towels for £1.

Our amazing fitness guru created all of our workouts to be suitable for all abilities. It doesn’t matter if the closest you’ve come to eating clean is drinking a beer in the shower (why not?), all of our coaches will push you to achieve real, quick results.

We are too aware of the pressures to be wearing all the latest gym gear but that’s not what we’re about. Just come wearing whatever you feel comfortable working out in but remember, please bring your trainers and keep yer shirt on.

Obviously, if you have an ongoing injury, it’s important to tell your coach before the class so they can adapt your exercises if necessary. If you feel unwell during a class, tell the coach immediately – it’s time to cool down and grab some water at the bar.

Glad you asked. Students get 20% discount off all packages in March. Just enter the code 'CLASSOF17' and voila! Please note that you need to show your NUS card when checking-in for your class. Student discounts are not available to use with any other promotions or offers.

If you just want to come and hang out at the bar, that’s fine by us. In fact, bring your mates. The Arches is a bar as much as it is a gym, so feel free to pop in any time.

So, you’ve probably noticed that we’ve got a few packages to choose and we want you to get the most bang for your buck.

The way it works is you pay for packages and then book a class. If you buy a package, you’ll have a set time before it expires.

INTRO package expires 1 week after the first class booked date.

1 SESSION package expires after 1 month from package purchase

5 SESSION package expires 2 months from package purchase

10 SESSION package expires 3 months from package purchase

20 SESSION package expires 6 months from package purchase

50 SESSION package expires 12 months from package purchase

Yes! We've got showers in both changing rooms as well as hair dryers and straighteners. If you've forgotten anything, just ask a member of the team and we should hopefully be able to help.

If you've left anything in the studio, changing areas or bar, the team will make a note of it and it will be kept for 1 month. All unassigned property will be forwarded to a charity or disposed of. Ministry does Fitness cannot be held responsible for any damage or loss of property.