Once you’ve booked your package online, we won’t make you sign your life away (or take terrible photos for a membership card). Just make sure you get here about 15 mins early, let the team know it’s your first time and they’ll give you the tour.
If you want, you can rent our fluffy shower towel for £1 a day, but feel free to bring your own from home. Sweat towels are provided complimentary and can be found in studio. We’ve got showers, so shampoo and shower gel are sorted too. Don’t worry about bringing locker padlocks either.
Our booking window is 7 days before each class and you can book right up to the very start of a class. We’d recommend booking sooner rather than later though, to avoid disappointment.
We know you’re all busy but please try to get here with 15 mins to spare, letting the studio team know when you arrive. If you’ve not checked in with us 5 minutes before the class starts, your spot might be given away.
Unfortunately once the class has started you will not be allowed into your class for health and safety purposes. If you’re running super late and don’t think you can attend, please give us a call to let us know.
Sometimes life (or work) gets in the way so you can’t always make every class. You can cancel any class up to 12 hours before the start time of a class. However, if you miss this window you will lose your class from your package or you will be charged £7 if you have a monthly rolling pass or 1 week unlimited classes introductory offer.
We have a strict cancelation policy. You can cancel any class up to 12 hours before the start time of a class. However, if you miss this window you will lose your class from your package or you will be charged £7 if you have a monthly rolling pass or 1 week unlimited classes introductory offer.
You need to have credit in your account to join our waitlist but you book the class as you normally would and if a spot becomes available, the waitlisted spaces will be allocated on a first come, first serve basis.
Sometimes last minute spots might become available. If you want to pop in and chance your luck, you’ll know 5 minutes before the class starts. Walk-in spaces will be allocated on a first come, first serve basis. The early bird gets the worm, and all that.
We have a water fountain and you can buy our “vegan, gluten-free, zero calorie” water from front of house.
Yep, a sweat towel will be waiting for you in our fabulous studio or you can rent our big fluffy towels for £1 but feel free to bring your own from home.
Our amazing fitness guru created all of our workouts to be suitable for all abilities. It doesn’t matter if the closest you’ve come to eating clean is drinking a beer in the shower (why not?), all of our coaches will push you to achieve your goals.
We are too aware of the pressures to be wearing all the latest gym gear but that’s not what we’re about. Just come wearing whatever you feel comfortable working out in but remember, please bring your trainers.
Obviously, if you have an ongoing injury, it’s important to tell your coach before the class so they can adapt your exercises if necessary. If you feel unwell during a class, tell the coach immediately – it’s time to cool down and grab some water.
Glad you asked. With proof of a student card email firstname.lastname@example.org to cash in on your perks. Student discounts are not available to use with any other promotions or offers.
If you just want to come and hang out at the bar, that’s fine by us. In fact, bring your mates. So feel free to pop in any time, we also accommodate anything worth celebrating so if it's your birthday, you just passed your exams or just fancy a few email email@example.com to firm up you and your squad.
So, you’ve probably noticed that we’ve got a few class packages to choose and we want you to get the most bang for your buck.
If you buy a class package, you’ll have a set time before it expires of which can be found on the "Buy Classes" page. You can also opt to share your classes with your sweat loving pals and it saves a few pennies.
Yes! We've got showers in both changing rooms as well as hair dryers and straighteners. If you've forgotten anything, just ask a member of the team and we should hopefully be able to help.
If you've left anything in the studio, changing areas or bar, the team will make a note of it and it will be kept for 1 month. All unassigned property will be forwarded to a charity or disposed of. Ministry does Fitness cannot be held responsible for any damage or loss of property. Contact the team at firstname.lastname@example.org if you are missing a shoe, sock or keys.